Mode com AC750 WiFi Range Extender (EX6100) User Manual download pdf (Page 42)

FAQs and Troubleshooting

AC750 WiFi Range Extender

FAQs

This section provides answers for difficulties you might experience with the extender.

1. Question. Will the extender work if I connect it to my wireless router with an Ethernet

cable?

It depends. If the switch is set to Extender, the extender connects to the router over WiFi.

If the switch is set to Access Point, the extender connects to the router with an Ethernet

cable.

2. Question. What are the user name and default password to log in to the extender?

Answer. If you are online at http://www.mywifiext.net, you can use the following user

name and password to log in:

• User name. admin

• Password. password

3. Question. The web browser setup guide keeps asking me for my network security key

(passphrase), and I am sure I have entered the correct passphrase. What can I do?

The extender is probably placed at the borderline of the range covered by the router or

access point. For more information, see

Place the Extender on page 10.

If you are using WEP security, make sure that you are typing the wireless key in the

correct field.

4. Question. I am connected to EX6100_NETGEAR_2GEXT or EX6100_NETGEAR_5GEXT

and launched a browser. Why can’t I see the web browser setup genie?

Try these troubleshooting steps:

• Make sure that your computer is set up to use DHCP (most are).

• Make sure that the Client Link LED is green and that you have a valid IP address.

• Relaunch the web browser and type http://www.mywifiext.net or

http://www.mywifiext.com in the address field of the web browser. Enter admin for

the user name and password for the password.

5. Question. Is seamless roaming supported? During a VoIP call, when I move to a different

location, the call is dropped. What should I do?

Answer. No, the extender does not support seamless roaming. You might notice

performance issues if your network device (laptop, smartphone, or tablet) connects to a

different WiFi network. For example, you might connect to the extender WiFi network,

begin a call, and then move to the location of your existing network. Your device

automatically connects to the network in your current location, which takes a few seconds

and might cause your call to be dropped.To prevent this problem, decide which WiFi

network you want to use for your VoIP call and stay within the range of that network.

6. Question. My router security is WEP and I entered the wrong passphrase or security key

on the extender. I cannot access the extender anymore. What can I do?

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Mode com AC750 WiFi Range Extender (EX6100) User Manual Page 42