Mode com AC750 WiFi Range Extender (EX6100) User Manual download pdf (Page 43)

FAQs and Troubleshooting

AC750 WiFi Range Extender

Answer. The extender cannot detect if the WEP passphrase is correct. If you entered the

wrong passphrase, your wireless device cannot get the IP address from the extender.

You must reset the extender to the factory settings to get the IP address back.

7. Question. I have enabled a wireless MAC filter (wireless access control or ACL) on my

wireless router. What should I do when installing the extender?

Answer. When the wireless device connects through the extender to your router, the

MAC address of the wireless device shown on the router is translated to another MAC

address. If your router's MAC filter is enabled, the wireless device connects to the

extender but cannot get an IP address from the extender and cannot access the Internet.

To allow the wireless device to receive an IP address from the extender and access the

Internet, you must provide the translated MAC address to the router.

 To get the translated MAC address:

1. Disable the MAC filter on your router.

2. Turn on the extender and connect all of your wireless devices to the extender.

3. Make sure that the Router Link LED remains lit.

4. Log in to the router and check the attached devices on the Attached Devices or similar

screen.

5. Add any MAC addresses that begin with 02:0F:B5 to your router’s MAC filter table.

Cannot Log In to the Extender

If you have trouble connecting to the extender, try to locate the source of the problem:

• Make sure that you use the correct user name and password to log in:

- User name. admin

- Password. The default is password. If you changed the password and enabled

password recovery, you can recover the password. See

Recover the admin Password

on page 35.

• If your browser displays an error page, make sure that you include http:// when you type

http://www.mywifiext.net in the address field of your Internet browser. If you leave it out,

you might not be able to connect.

• If you already set up the extender but can no longer connect to it wirelessly, check if the

Router Link LED is off or red.

• If you cannot connect to the extender from your computer with WiFi, you can use an

Ethernet cable to connect your computer to the Ethernet port on the extender. For more

information, see

Connect a Computer or Device to the Ethernet Port on page 14.

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Mode com AC750 WiFi Range Extender (EX6100) User Manual Page 43